Terms & Conditions


Booking Confirmations:

The booking is confirmed once fares are paid in full and we have issued you a voucher. Fares must be paid in full at least 72 hours prior to departure date. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking.

If the customer has not received their confirmation voucher within 48 hours after receiving their payment confirmation, please immediately contact us so we can reissue your voucher. If we have not been contacted more than 48 hours prior to the departure time, Andaman Wave Master cannot be held responsible if the customer does not receive their ticket on time.

Delays & Cancellations:

Andaman Wave Master / local ferry companies reserve the right to vary the service in any way whatsoever without any liability to the passenger. Andaman Wave Master also reserves the right to cancel the service or change the schedule at anytime without notice – due to poor weather conditions, any emergency circumstances or mechanical failure.

Andaman Wave Master shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger.

Booking Cancellation & Amendment:

  • Tickets booked as a round trip or joint ticket will not be cancelled / refunded if the first crossing has already been used.
  • Refunds will only be issued at our discretion with 48 hours cancellation notice at 70% of total amount.
  • Cancellation less than 48 hours before departure or No Show will be charged 100%.
  • Amendment of booking is based on seat availability and should be informed at least 72 hours prior to departure and will be subject to an administration fee of 200 baht plus the difference in fare.
  • Amendment of booking less than 72 hours will be charged actual cost/expense occurred for trip/transfer OR minimum THB 300 /person per amendment, whichever is greater.
  • ​The company reserves the right to change the prices or terms and condition with written notice in case of dramatic increase on operational cost such as fuel expense.

Group Bookings:

These are governed by specific terms that vary from time to time. Please contact our customer service agents for further details.


Passengers must arrive no later than 30 mins prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket.

Ferry boat boarding will generally close 5-10 minutes before departure time and there will be no refunds or rescheduling of boats if the departure times are missed. Boat staff may allow you on board the next boat if there is one available at their discretion only.

Unaccompanied Children:

Children below age 11 will not be accepted onto a ferry unless they are accompanied by a person of at least 18 years of age.

Same Day Flights:

Ferry companies are point to point carriers and we do not take responsibility for delays or connecting flight. We do not recommend that our customers book ferry trips on the same day as their flights. If for any reason same-day ferry trips are unavoidable, please leave as much time as possible.

Please bear in mind that delays do occur time to time. We recommend a pre-scheduled private taxi from pier to airport to lessen the risk of a late arrival.

General Behavior:

Once at the departing pier, passengers should comply with the instructions of the ferry company's servants and agents concerning all matters connected with the service and should comply with any notice exhibited on the vessel. Ferry companies reserve the right to refuse to carry any passenger or goods without assigning reason.

Physical Notice:

We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We also recommend a high degree of caution for parents traveling with infants (under 3 years old). Andaman Wave Master shall not be responsible for and shall be exempt from all liabilities in respect of loss, damage, injury, accident, delay or any inconvenience to any person or his/her luggage or any personal property, whether in respect of the voyage to and from the Island, under any circumstances whatsoever.


This is not normally an issue with bookings on Andaman Wave Master, though we recommend a maximum of 1 piece luggage and 1 handy bag not exceeding a total weight of 25kg. Local ferry companies reserve the right to check contents of any baggage, and to refuse baggage items (though this is highly unlikely). Label your baggage clearly for ease of collecting at your arrival point. Travellers carry valuable or fragile items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.